Return & Replacement Policy

Return & Replacement Policy

Last updated: August 2, 2026

At Crescaa, every product is carefully inspected before it is shipped. We are committed to delivering premium-quality apparel and ensuring a smooth shopping experience for our customers.

Returns

We currently do not accept returns for the following reasons:

  • Change of mind
  • Incorrect size selection
  • Color preference
  • Personal preference
  • Accidental orders

We kindly request customers to review the product description, size chart, and product images carefully before placing an order.

Replacement Eligibility

A replacement will only be provided if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.

To be eligible for a replacement:

  • The request must be made within 48 hours of delivery.
  • The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • A clear unboxing video from the moment the package is opened, along with photos of the issue, must be provided for verification.

Requests without an unboxing video may not be eligible for approval.

Replacement Process

Once your request is received, our team will review the details and verify the issue. If approved, a replacement will be arranged at no additional cost.

If the same product is unavailable, Crescaa reserves the right to provide a replacement of equal value or issue store credit at its sole discretion.

Non-Eligible Cases

Replacement requests will not be accepted if:

  • The product has been used, washed, or altered.
  • The request is made after 48 hours of delivery.
  • Damage is caused due to misuse or improper handling.
  • The issue relates to size, fit, or personal preference.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched from our warehouse, it cannot be cancelled.

If an eligible order is cancelled before shipment, any applicable refund will be processed to the original payment method within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products purchased during clearance, promotional, or final sale (unless received damaged, defective, or incorrect).
  • Products that have been used, washed, worn, or altered.
  • Products returned without their original tags, packaging, or accessories.
  • Requests submitted after the specified replacement period.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Contact Us

If you have any questions or wish to request a replacement, please contact us:

Email: support@crescaa.com

Website: https://www.crescaa.com/contact-us

Our team will review your request and respond as soon as possible.