Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: August 2, 2026

At Crescaa, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping & Delivery Policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods, sales, or festivals, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location and courier availability.

Shipping Charges

  • Free Shipping on all prepaid orders across India.
  • Any applicable shipping charges (if any) will be displayed during checkout before you complete your purchase.

Courier Partners

To ensure reliable and timely delivery, we work with trusted courier partners, including:

  • Delhivery
  • Blue Dart
  • XpressBees

Depending on your delivery location, we may use other logistics partners when required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor the status of your shipment.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier operational issues
  • Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Crescaa will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed after multiple courier attempts due to customer unavailability or an incorrect address, the order may be returned to us. Additional shipping charges may apply for re-dispatching the order.

Damaged Package

If you receive a package that appears to be damaged or tampered with, please do not accept the delivery if possible. Contact us immediately with clear photos or an unboxing video so we can investigate and assist you.

Contact Us

If you have any questions regarding our Shipping & Delivery Policy, please contact us:

Email: support@crescaa.com

Website: https://www.crescaa.com/contact-us

Our support team will be happy to assist you as soon as possible.